Looks like RMS Vision – our unique Business Intelligence tool has been kicking up a storm in the ITSM world. Follow the link below to find out more.
ComputerWorldUK – Have you Considered BI for IT Service Management
Archive for the ‘RMS News’ Category
Have you considered BI for IT Service Management
Tuesday, November 29th, 2011Make Better Business Decisions Faster with RMS Vision
Tuesday, August 30th, 2011In an age of agile organisations and rapidly changing business environments, companies need to move fast to keep up.
Accessing vast amounts of data and turning it into something intelligible is a lengthy and time-consuming process, often requiring multiple re-runs to ensure you are capturing the data that answers your questions in a clear format.
With the launch of RMS Vision we’ve catapulted ourselves into the business intelligence arena, providing businesses with powerful and intuitive analytics. combining a unique free-form search engine with comprehensive graphical reporting, delivering business intelligence and analytics on terabytes of data. Collaborate,share, publish and report in real-time without the need for training
Data and decisions now happen at all levels of the business and are made by people with all levels of technical expertise. Unlike other analysis tools of this type, the RMS Vision interface has been designed intuitively, with interactive visuals that makes accessing silos of data less of a chore and more of an experience, RMS Vision compliments existing BI investment providing access to all underlying data sources for greater ROI.
ITSMF Regional forum at Glasgow University
Tuesday, July 5th, 2011The ITSMF (IT Service Management Forum) UK Scotland Regional forum at Glasgow University was well worth attending this month with an interesting talk from David Bingham, Solutions Architect at Wipro who outlined his view of ITSM and the top 3 challenges /opportunities for 2011/2012, which were:
- Budget cuts / austerity measures
- Cloud Computing
- End of ITIL v2?
There was also lively debate and discussion around cloud computing, availability and security, whether financial pressures will lead to a more strategic role of ITSM and whether companies will fully adopt ITIL v3 in its current state.
All in all an interesting and worthwhile day.
The Service Desk and IT Support Show 19th – 20th April 2011
Monday, May 23rd, 2011The RMS Solution focuses on providing clarity & comprehension and represents a growing investment for our customers.
With the current economic climate and the growing pressure on Companies to provide more for less, RMS is focussing this year on how we can help our customers to do just that - whilst at the same time providing an ever more efficient service to their business.
We will be showcasing our new process and service wrapped corporate offering, RMS Insignia, which gives the customer absolute financial clarity.
As well as providing fully ITIL based Service Management in a fully integrated suite, the costs are transparent and there are no “hidden extras”. Installation, maintenance, upgrades and system reviews are all included in the price. All at a fraction of the costs usually associated with a solution of this quality.
RMS Insignia comes in four flavours to suit every company with special editions for Service Providers, Health Providers, Finance and Retail and Distribution.
We will also be highlighting RMS Automation and how the use of automation significantly increases productivity and efficiency and saves money.
We’ve put an end to hidden extras with our new service management tool
Monday, March 7th, 2011Now more than ever IT projects need to be completely transparent on costs. With a constant cycle of upgrades and new installations, and difficulty rolling out some products, the reality is that this can be very hard to achieve when it comes to service management.
Prices of IT service management products may often appear to be comparable at first, but it’s only later in the purchasing cycle that true costs become apparent. Those hidden extras can often cost as much as the original installation. Large organisations are wise to this, and it’s about time the industry offered a more open and honest service to customers.
That’s why we are pleased to announce the launch of RMS Insignia, which is specifically designed to help manage IT performance through better and more cost effective service management. Insignia offers 80 per cent of the functionality you’d get from one of the big four mega vendors, but for just 20 per cent of the price.
It covers the full ITSM range of Service Management, Service Availability, Discovery & Audit and Software Asset Management and also includes four editions specially designed for the healthcare, finance, retail and distribution and service provider industries.
We will also be revealing Insignia at the Service Desk Show, at Earl’s Court in London, from the 19th – 20th April 2011, so please come along and check it out!
What happens when IT giants get it wrong?
Tuesday, December 7th, 2010We wrote an article for the ITAM Review back in August, which generated some interesting conversations with customers and colleagues alike. You can read the whole thing here, but we wanted to summarise it for those short of time below.
It’s an old adage that no one ever got sacked for buying IBM, but it still holds true today.
The thrust of the article was that big name IT vendors seem to be pulling the wool over business buyers’ eyes in three key areas:
- Expensive equals a superior service
- Bigger equals more innovative
- More complex equals better
Let’s tackle these in order. In reality, more expensive just means more expensive. Big vendors are answerable to their shareholders and consequently it’s the sponsorship deals and fancy offices that have been paid for by the customer.
With a smaller supplier, companies are actually likely to get better service level agreements, because every customer matters.
In large organisations innovation is often stifled: it can be easier to promote ‘tried and tested’ solutions internally and externally, and levels of bureaucracy can stop the best ideas getting through.
Unnecessary over-complication simply adds to the price tag. Indeed, with Information Technology Infrastructure Library (ITIL) in place to form a framework to help implementation, most organisations don’t then need a big strategic plan as well. Smaller vendors use ITIL very successfully, and customers often come to such vendors with similar problems, which require a simple, standard approach.
Choosing a smaller more flexible player over a cumbersome, expensive mega-vendor may not be the right choice for everyone. But as the UK faces some tough choices on where to cut budgets, 2011 should be the year to re-examine your options.
So what do you think? Do you agree or have you had a different experience? Have you got a New Year’s Resolution to change suppliers?
We’re keen to hear your thoughts, so let us know!
RMS Walks for Children in Need
Thursday, December 2nd, 2010On Oct 30th a team of 12 from RMS attempted a 10 mile walk across the Gloucestershire countryside in aid of Children in Need. This was a worthy brainchild of Jane Pascoe, the Operation Manager – who also provided the infamous ‘Pudsey’ ears in the futile hope that they would be worn by all!
To kick off the day, we all gathered in the Malt House Pub, Berkeley. Then the grueling walk began. However, it was not completely un-eventful, a discovery of an abandoned bike lead to an escape attempt (which failed) and the discovery of an abundant supply of sloes (without the gin unfortunately) which we decided to forage.
All of the walkers completed their chosen tasks and with the ages ranging from 13 to 60, we were rightfully proud of the effort made by all concerned.
£842.50 was raised for Children in Need and for those less inclined to walk 10 miles there will be a RMS quiz night in Decemeber