Now more than ever IT projects need to be completely transparent on costs. With a constant cycle of upgrades and new installations, and difficulty rolling out some products, the reality is that this can be very hard to achieve when it comes to service management.
Prices of IT service management products may often appear to be comparable at first, but it’s only later in the purchasing cycle that true costs become apparent. Those hidden extras can often cost as much as the original installation. Large organisations are wise to this, and it’s about time the industry offered a more open and honest service to customers.
That’s why we are pleased to announce the launch of RMS Insignia, which is specifically designed to help manage IT performance through better and more cost effective service management. Insignia offers 80 per cent of the functionality you’d get from one of the big four mega vendors, but for just 20 per cent of the price.
It covers the full ITSM range of Service Management, Service Availability, Discovery & Audit and Software Asset Management and also includes four editions specially designed for the healthcare, finance, retail and distribution and service provider industries.
We will also be revealing Insignia at the Service Desk Show, at Earl’s Court in London, from the 19th – 20th April 2011, so please come along and check it out!